“Cannot get audio to match peoples lip movement on my new 43"X77L”
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Hi RichLopa, Thank you for reaching out to us. We're sorry to hear the trouble that you are experiencing with your X77L TV. Allow to help and isolate the problem. Please try some solutions below to troubleshoot if the audio and video on your TV are out of sync or there's an audio delay: Make sure that the TV has the latest system software (firmware) installed. If watching a TV program, try changing the channel to see if the problem occurs on other channels; if it only occurs on one channel, then the issue is with the broadcast. Note: If the issue occurs on one channel only, contact the broadcast network provider. Make sure all cables are securely connected to the TV and the source device (set-top box, DVD player, BD player, home theater system, or game console). Try playing a different video source to determine if the issue occurs with other connected devices. If your TV has a Game Mode setting, do one of the following: Set the Game Mode to Off when watching TV or playing a DVD or BD. Set the Game Mode to On when playing a video game. Perform a power reset on the TV. If there is a home theater system and a digital optical cable is used in the connection, manually change the Audio/Video Sync or Audio Delay setting on the home theater system (if available). May we contact you to help? Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: Best Buy Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
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