“Hi, I bought this TV last week. I don't have a sound bar so it is connected to HMDI CATV. When I turn it on with my Comcast remote, the screen message is always "NO SIGNAL. CHECK THE INPUT BUTTON, OR SELECT ANOTHER INPUT". But operating normally.”
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Hello Liz, Thank you for reaching out to us with your concern, and we apologize for the inconvenience. Some of these issues can be fixed by following the troubleshooting steps provided on the link below: The message No Signal is displayed on my TV screen after selecting an input - https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x80j/articles/00231275 If the issue persists, please ensure that the software of your TV is running on the latest version. The software update includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x80j/articles/00028577 Should you need more assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X80J: Thank you so much for your purchase and for choosing Sony! Best regards, Romeo
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