When K55S30CB is connected to our Verizon cable box with an HDMI cable. I see a "no signal" with all 4 ports. The TV recognizes that there is a cable in a port. I bought a new high speed one hoping that would solve it. No luck. About to return it. Help. null

Question

SonyListens · Accepted Answer

Hi jimbo, We're sorry to hear about the "no signal" issue you're experiencing with your Sony BRAVIA 3. To address the "no signal" issue on your TV when connected to the Verizon cable box via HDMI, you can follow these troubleshooting steps as needed:

Perform each step as needed. Check if the issue is resolved after each step is performed.

-If you haven't done so already, ensure your cable box is turned on and not in standby mode. Try turning your cable box off and then back on.
-Power reset your cable box:
Unplug your cable box from the wall outlet or power strip.
Wait one minute, then plug it back in and turn it on.
Note: If the device is plugged into a power strip or surge protector, remove and plug it directly into the wall outlet. If the issue is resolved, the problem may be with the power strip or surge protector and not the device or TV.
-After performing a power reset, make sure the correct input is selected on your TV.
-Check with your cable service provider to see if you could be experiencing a service outage in the area.
-Perform a power reset of your TV, and then make sure the correct input is selected on your TV.
-If you have another source device, connect it to the same TV input to help determine if there is a problem with the cable box.
If another device receives a signal from that port but not the cable box, your cable box may be defective. Contact your service provider for assistance.

If none of these steps resolve the issue, please contact us. Unfortunately, due to the current Bestbuy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us.

Regards,
Sam

“When K55S30CB is connected to our Verizon cable box with an HDMI cable. I see a "no signal" with all 4 ports. The TV recognizes that there is a cable in a port. I bought a new high speed one hoping that would solve it. No luck. About to return it. Help.”

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