“Just got this TV brand new 18 days ago, it turns on but the screen stays black. Unplugged it to try and reset, still the same issue. Won't respond to the remote also. Seems this TV has this issue as a common problem. Why? And how do I fix this?”
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Hi Frustrated, We regret to hear that the TV is not working properly. It's also unfortunate that performing a power reset didn't resolve the issue. Allow us to further assist you and help you out. Sony's commitment to customer satisfaction is our top priority. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Electronics Product Support" > click on "TV & Projectors" and from there you'll see different ways to reach us. -Ralph
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