“I think my remote is broken what do I do to get a new one that will work my new Sony-55-class-bravia-3-led-4k-uhd-smart-google-tv-2024? I have manually powered it on and off and unplugged it/plugged it back in. The remote still does not work. Thank you.”
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Hi Remote, We're sorry to hear about the remote not working despite manually powering the TV on and off and unplugging/plugging it back in. To further isolate and resolve this issue, please follow these troubleshooting steps: -Press each button on the remote control twice to make sure none of the buttons are stuck. -Remove obstacles between the TV and the remote control. -Remove and reinstall the batteries to ensure a good connection. -Replace the batteries with new ones. -Check the operation of the available buttons (on/off, volume up/down, channel, etc.) on your TV. Press the buttons on the TV itself to verify that the TV will respond and is working properly. If the issue still occurs after you complete all of the troubleshooting steps, the remote control may need to be replaced. You can contact Sony support for further assistance. Unfortunately, due to the current Bestbuy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Sam
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