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Hi Kenneth, Thanks for the question! The Google assistant or mic button on the BRAVIA 3 TV is found on the upper part of the remote. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to contact us. Hope this helps! - Kris
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