“What causes my Sony 55" BRAVIA 8 OLED 4K Google TV screen to freeze while watching Dish Network. I have to unplug the tv to restart.”
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Hi Digo, Thank you for reaching out to us. We are incredibly sorry to hear that your screen is freezing while watching Dish Network. This is definitely not the premium experience we want you to have with your new BRAVIA 8 OLED TV. To help resolve this and prevent the need to unplug your television, we recommend trying the following troubleshooting steps: 1- Disable BRAVIA Sync Control: Sometimes communication between external boxes and the TV can cause a glitch. On your remote, press the (Quick Settings) button, then select Settings > Channels & Inputs > External inputs > BRAVIA Sync settings > turn OFF BRAVIA Sync control. 2- Turn Off Samba Interactive TV: On your remote, press the (Quick Settings) button, then select Settings > System > Samba Interactive TV > turn OFF Samba Interactive TV. 3- Check for System Updates: Ensuring your TV has the latest firmware can fix known stability bugs. Go to Settings > System > About > System software update. 4- Enable Simple IP Control: This can stabilize network and device communication. Go to Settings > Network and internet > Home network > IP control > Simple IP control > turn ON. If the freezing continues after trying these steps, we highly encourage you to contact our technical support team so we can investigate this further for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Thank you for choosing Sony! Regards, Dominick
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