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Hi LM, We're sorry to hear what happened with your television. Update the Netflix app using the Google play store. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. For more details on how to resolve your issue, please check this article. https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-55xr80/articles/00134439 If you need further assistance please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: -David
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