“I connected my phone to my Sony A80j with apple airplay. While watching a movie maybe like 15 minutes my tv goes on picture mode and I have to keep touching my remote so it won’t go on picture mode is there a way to turn that off ?”
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Hi, Thanks for choosing and purchasing our BRAVIA XR A80J. We are sorry to hear that the TV goes to picture mode when using AirPlay. This is definitely not the viewing experience we want you to have. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections. In the meantime, please try the following steps below. Perform a Power Reset or Restart of the TV Make sure the Auto Picture Mode is Off. Home > Settings > TV > Picture & Display > Picture adjustments> Auto Picture Mode > Off Make sure the Picture Reset Mode is Off. Home > Settings > Retail mode settings > Picture Reset Mode > Off Make sure the DEMO mode is Off. Please also ensure the TV and your phone software are up to date. If the issue isn't resolved after following the troubleshooting steps above, perform a factory reset. Reference: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80j/articles/00159487 Should you need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with your A80J: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Erin
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