“I purchased the television about two weeks ago. The audio/video is out of sync. I have restarted the TV several times including unplugging it. What's next?”
Answer This Question
1-2 of 2 Answers
Hi EditorChick4Ever, We do apologize for the inconvenience. Check this article below on how to resolve your issue. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x75k/articles/00026069 Also, update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. If you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Regards, David
Sorry, there was a problem. Please try again later.Is it out of sync on anything, streaming or broadcast TV? I would say that if it is everything then it is something in the processor. I would definitely talk to either Sony support or Best Buy. You may need to take it back.
Sorry, there was a problem. Please try again later.