“I purchased the television about two weeks ago. The audio/video is out of sync. I have restarted the TV several times including unplugging it. What's next?”
Answer This Question
1-2 of 2 Answers
Hi EditorChick4Ever, We do apologize for the inconvenience. Check this article below on how to resolve your issue. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x75k/articles/00026069 Also, update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. If you need further assistance, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Regards, David
Sorry, there was a problem. Please try again later.Is it out of sync on anything, streaming or broadcast TV? I would say that if it is everything then it is something in the processor. I would definitely talk to either Sony support or Best Buy. You may need to take it back.
Sorry, there was a problem. Please try again later.