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Hi Andy, Thank you for your question. You can purchase the remote through our authorized parts distributor (Encompass). Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > scroll down click on “Parts & Accessories” > click on "Consumer Electronics". Note: You may also be able to find it by doing an online search or through online retailers like Best Buy. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. -Ralph
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