“I cannot get my soundbar to work. It is plugged into the optical port but will not work”
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Hi Tommy, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear about the issue with this X800H. Please check the connected devices and verify the connections. To isolate the issue, simply restart your TV by turning off the TV and unplug the AC power cord. Then press the power button on the TV, and release it. Wait for two minutes, and plug in the AC power cord. Turn on the TV and verify if it resolves the issue. Please refer to the link below for more information. Check if you can hear sound after you complete each step. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00027069 In any case that you need our assistance, please follow the instruction below on how to contact us. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X800H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Jess
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