“I bought Sony X900 H 55” TV with install by geek squad on September 30, 2020.. in October received an Input error for direct tv. Two visits later Geek squad said it’s from an update, I have to wait for sonny to put out new update. Really?”
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Hi Question, We regret to hear that you're receiving an input error for the XBR55X900H TV. Firmware update version v6.0414 is now available to resolve this issue. The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV. If you don’t want to wait for the automatic update, you can download the update from the downloads page for your TV model and manually install it: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/downloads Note: After the firmware is updated, change the RS232C control setting back to the original setting if it was previously set to Via serial port. A. On the remote control, press the HOME button. B. Select Settings → Remotes & Accessories. Should you need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the XBR55X900H. We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, ~Ralph Sony Social Support
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