“I am having sound problems with this TV. It worked fine when I had cable, (tv speakers and external audio.) On streaming it does not work at all, only works on a Roku stick, I have done the factory reset on it and checked for software upates”
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Hi sse5010, Thank you for sharing your experience with the XBR55X950H TV. We regret to hear the sound issues that you are encountering when streaming apps. We'd like to help troubleshoot and isolate the issue. May we know how is the TV connected to the internet? Can you check the TV network status? For the meantime, please open this link with steps to follow for app-related issues. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x950h/articles/00155548 May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X950H: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Kris
Sorry, there was a problem. Please try again later.That is exactly the problem I am having with my 65”. I have also done factory reset and nothing seems to be working. Once the sound disappears and mutes, it cannot be fixed unless I turn off the TV, unplug the power cable, plug it back in, and turn it back on, then the volume is restored. There might be a major technical issue with this version that best buy needs to inform the manufacturer about. In the meantime, this is something thy manufacture warranty must cover.
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