“Our new Bravia 7 on start up it comes on with sound but no picture. We can change channels and they are fine but this one channel remains black screen with sound. Any ideas on fix? Thanks”
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Hi Spahn, We are so sorry to hear you’re experiencing this with your new BRAVIA 7. We know how exciting a new TV setup is, and it’s certainly frustrating when one channel doesn't cooperate. Since your other channels are working fine, it’s likely a minor software or signal glitch. Please try these steps to resolve the issue: 1. Power Cycle the TV: Unplug the power cord from the wall outlet, wait about 2 minutes, and plug it back in. This performs a soft reset of the internal processors. 2. Update the Software: Ensure your TV has the latest version by going to: Settings > System > About > System Software Update > Update your TV software. 3. Isolate the Source: Check if the issue persists when using built-in streaming apps (like YouTube or Netflix). If the apps work perfectly, the issue might be specific to your cable/satellite box or the signal for that particular channel. However, if the issue also appears in different sources please contact our technical support team directly so we can provide more dedicated troubleshooting: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Thank you for choosing Sony! Regards, Dominick
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