Questions & Answers

Q: QuestionIf I want expert help setting up my new Sony TV, is that an option?

• A:Answer Yes, Geek Squad can help with unboxing, setting up, or mounting your new TV.

Q: QuestionDoes this Sony TV come with built-in speakers?

• A:Answer Yes, this Sony TV has built-in speakers.

Q: QuestionWhat is the refresh rate of this Sony TV?

• A:Answer This Sony TV has a refresh rate of 120Hz.

Q: QuestionWhat is the screen size of this Sony TV?

• A:Answer The screen size of this Sony TV is 64.5 inches.

Q: QuestionHow many HDMI 2.1 inputs does this TV have?

• A:Answer This Sony TV is equipped with 2 HDMI 2.1 inputs.

Q: QuestionWhat type of display panel does this TV have?

• A:Answer This TV has a Mini-LED QLED display panel.

Q: QuestionDoes stand have height adjustment?

Asked 1 year ago by B.

• A:Answer This is from HomeTheaterReview: "A standout feature is the adjustable feet, which can be configured in multiple positions. For the 65-inch model, the footprint in the narrow, low position measures 18.8" x 13.6" x 1.7", while the wide position extends to 47.8 inches. The high position provides 3.8 inches of clearance for soundbar placement. This flexibility is a significant advantage for those with specific space constraints or aesthetic preferences." HTH!

  Answered 1 year ago by Doobiewah

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Q: QuestionDoes this TV have VRR? Seems like Bestbuy doesn’t list VRR on any tvs.

Asked 1 year ago by MikeS.

• A:Answer Hello MichaelS, Thank you for reaching out with your question! Yes, the K65XR70 (BRAVIA 7) TV supports Variable Refresh Rate (VRR) on HDMI ports 3 and 4. Experience stunning depth and clarity in every scene. With exceptional brightness and remarkable contrast, our TV provides breathtaking visuals that are designed to entertain and captivate. Enjoy sound that appears to come directly from the screen itself, thanks to Acoustic Multi-Audio™ technology, creating a perfectly synchronized audio-visual experience. With capabilities like 4K/120fps, Variable Refresh Rate (VRR), and Auto Low Latency Mode (ALLM), our TVs ensure smooth, clear motion for an incredibly responsive gaming experience. I hope this information is helpful! Best regards, Romeo

  Answered 1 year ago by SonyListens

  
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Q: QuestionDoes this tv have a headphone jack?

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Thank you for your interest in the Sony BRAVIA 7 TV! While this TV does not have a headphone jack, you can easily use wireless headphones by connecting them via Bluetooth. This allows you to enjoy your content without disturbing others in the room. Additionally, if you have an audio system with optical audio input, you can use the DIGITAL AUDIO OUT (OPTICAL) port to connect it for enhanced sound. Hope this information helps! Sony's XR Backlight Master Drive controls thousands of Mini-LEDs with precision to deliver high brightness. Enhanced by XR Contrast Booster 20, the K65XR70 displays incredible contrast with deep, detailed blacks and dazzling highlights. Best regards, Maria

  Answered 1 year ago by SonyListens

  
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Q: QuestionI purchased the toslink digital optical cables but there is no input for them. Does this tv use the mini toslink? I found an adapter to mini toslink on the best buy website but want to make sure it will work. It looks like a standard 3.5 mm jack.

Asked 1 year ago by jason.

• A:Answer Hi Jason, Thank you for your inquiry. Sony BRAVIA 7 does support a digital optical audio connection. The DIGITAL AUDIO OUT (OPTICAL) port is shared with the S-CENTER SPEAKER IN port. You’ll need to use the Digital Audio Connector Adapter that comes with the TV to enable optical output. If you’re using a mini TOSLINK adapter, it should work, as mini TOSLINK connections. Just ensure it’s securely connected. For further clarification, refer to this link for the settings for audio output: https://helpguide.sony.net/tv/lusltn1/v1/en-003/01_10.html Hope this information helps! Sony's XR Backlight Master Drive controls thousands of Mini-LEDs with precision to deliver high brightness. Enhanced by XR Contrast Booster 20, the K65XR70 displays incredible contrast with deep, detailed blacks and dazzling highlights. Best regards, Maria

  Answered 1 year ago by SonyListens

  
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Q: QuestionAre Max and Spotify available on this TV?

Asked 1 year ago by BruceP.

• A:Answer Great question, BruceP! Yes, you can install the Max and Spotify apps on our BRAVIA 7. The compatible apps can be downloaded from the built-in Google Play Store app of the TV. Bring out the depth and detail in every scene. With extreme brightness and astonishing contrast, our TV delivers truly exhilarating pictures that are sure to entertain and delight all. Hear sound from exactly the right place. Not from beneath the screen but seemingly straight from the screen itself. With Acoustic Multi-Audio™, what you see and what you hear are perfectly matched. With 4K/120fps, a Variable Refresh Rate (VRR) and Auto Low Latency Mode (ALLM), our TVs give you smooth and clear movement for responsive gameplay. I hope this helps you, and thanks for considering Sony! Best regards, Romeo

  Answered 1 year ago by SonyListens

  
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Q: QuestionI have an issue hearing dialogue when there is a lot of surround sounds can I adjust the audio to bring out the digital voicing?

Asked 2 weeks ago by Anonymous.

• A:Answer Hi there! We understand how important clear dialogue is for an immersive viewing experience, especially during action-heavy scenes. The Sony BRAVIA 7 features a dedicated technology called Voice Zoom, which is specifically designed to emphasize human voices and bring them to the forefront of the audio mix. You can enable and adjust this feature by following these steps: Go to Settings > Display and sound > Picture and Sound > Sound > Voice Zoom. This should significantly improve the clarity of digital voicing without losing the impact of the surround sound. Thank you for considering Sony! Regards, Dominick

  Answered 2 weeks ago by SonyListens

  
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Q: QuestionCan you add the lg 70 5.1 surround sound system and can you use the Sony speaker with it

Asked 2 weeks ago by Joe.

• A:Answer Hi Joe, Yes, you can connect your LG 5.1 surround sound system to the BRAVIA 7 as long as it has an HDMI ARC or optical connection. However, while the TV speakers can work as a center channel with a compatible Sony sound system (using Acoustic Center Sync), you cannot use the TV's built-in speakers in combination with your LG system. The audio will play through either the LG system or the TV speakers, but they cannot be synchronized to play together. Thanks for choosing Sony.  Best regards, Eliab

  Answered 2 weeks ago by SonyListens

  
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Q: QuestionCan I hook up a lg 70 5.1 surround sound system easily to this tv

Asked 2 weeks ago by Poohbah.

• A:Answer Hi Poohbah, Thank you for your question! Yes, your LG 5.1 surround sound system is fully compatible with the Sony BRAVIA 7. This TV offers flexible connectivity options including HDMI eARC, Optical, and Bluetooth, ensuring you can easily integrate your existing audio equipment. We highly recommend using the HDMI eARC connection as your primary setup. This method provides the highest quality uncompressed audio for your 5.1 system and allows you to control the soundbar's volume and power using your Sony TV remote for a more seamless experience. Thank you for considering Sony! Best regards, Dominick

  Answered 2 weeks ago by SonyListens

  
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Q: QuestionOur new Bravia 7 on start up it comes on with sound but no picture. We can change channels and they are fine but this one channel remains black screen with sound. Any ideas on fix? Thanks

Asked 3 weeks ago by Spahn58.

• A:Answer Hi Spahn, We are so sorry to hear you’re experiencing this with your new BRAVIA 7. We know how exciting a new TV setup is, and it’s certainly frustrating when one channel doesn't cooperate. Since your other channels are working fine, it’s likely a minor software or signal glitch. Please try these steps to resolve the issue: 1. Power Cycle the TV: Unplug the power cord from the wall outlet, wait about 2 minutes, and plug it back in. This performs a soft reset of the internal processors. 2. Update the Software: Ensure your TV has the latest version by going to: Settings > System > About > System Software Update > Update your TV software. 3. Isolate the Source: Check if the issue persists when using built-in streaming apps (like YouTube or Netflix). If the apps work perfectly, the issue might be specific to your cable/satellite box or the signal for that particular channel. However, if the issue also appears in different sources please contact our technical support team directly so we can provide more dedicated troubleshooting: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Thank you for choosing Sony! Regards, Dominick

  Answered 3 weeks ago by SonyListens

  
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Q: QuestionDoes this model display pics or art when turned off

Asked 3 weeks ago by Anonymous.

• A:Answer Hi there! Yes, the Sony BRAVIA 7 is designed to function as a visual centerpiece in your home even when it is not in active use. The television features a built-in app called Living Decor, which allows you to transform your screen into an interior accessory by displaying a variety of sophisticated images, relaxing themes, and music. For more detailed information on using this feature, you can visit: https://www.sony.com/electronics/support/articles/00284678?utm_source=glean Furthermore, if you prefer a more personal touch, you can customize the display to show your own pictures. This can be configured by going to Settings > System > Ambient mode. Here, you can select your personal photo albums to serve as a high-resolution digital photo frame when the display is idle. Thank you for considering Sony! Regards, Dominick

  Answered 3 weeks ago by SonyListens

  
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Q: QuestionHow long is the power cord

Asked 1 month ago by Griz.

• A:Answer Hi Griz! Thanks for sending your question and making Sony part of your purchasing consideration! The power cord length for the K-65XR70 is 1.6 m (5.2 ft). For a full breakdown of the BRAVIA 7 specs, check out this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-65xr70/specifications Best regards and happy 2026! Estefany

  Answered 3 weeks ago by SonyListens

  
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Q: QuestionWhat size screws do I need to mount this TV on a wall?

Asked 1 month ago by Susie.

• A:Answer Hi Susie, Thanks for reaching out! We can certainly assist you with that. For the Sony K-65XR70 TV, you’ll need M8 size screws to mount it on the wall. Make sure the wall mount you use is strong enough for your TV and if possible, have a professional help with the installation to keep everything safe. To explore this topic further, kindly use the link provided below. https://www.sony.com/electronics/support/articles/00124300 Thanks for considering Sony products! Best regards, Estefany

  Answered 1 month ago by SonyListens

  
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Q: QuestionDoes this tv have front projecting speakers or only the Bravia 8?

Asked 2 months ago by Rocket.

• A:Answer Hi Rocket, The Sony BRAVIA 7 is equipped with two powerful side-mounted speakers designed to deliver clear, precise audio that feels like it's coming directly from the screen. Thanks to our Acoustic Multi-Audio technology, you don't hear sound from beneath the TV—instead, audio is projected so that what you see and what you hear are perfectly aligned, creating a more immersive viewing experience. Additionally, with 3D Surround Upscaling, the BRAVIA 7 can generate a virtual surround sound field from above and the sides using only the TV's built-in speakers. This allows you to enjoy a more cinematic, spacious sound without needing external audio equipment. We hope you find this information helpful, and thanks for considering Sony! Regards, Dominick

  Answered 2 months ago by SonyListens

  
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