A:AnswerHello,
Thank you for reaching out to us with your concern. If you're trying to access the manual for the remote control of your Sony BRAVIA K65XR70 (BRAVIA 7) TV, follow these steps:
1. Using the TV Remote:
- Press the HOME button on your remote control.
- Select Apps.
- Select Help under the Your apps section.
2. Accessing BRAVIA Help:
- On the Help screen, you can find a section titled Manual (Help Guide).
- This section contains several chapters on the settings and options of your TV, including information on using your remote control.
3. Using the HELP Button:
- Alternatively, if your remote has a HELP button, press it to directly access the BRAVIA Help screen.
These steps should help you locate the necessary manual and information about operating your K65XR70 remote. If you continue to have trouble, please refer to the support page for more detailed instructions and troubleshooting tips.
If the steps provided do not resolve your issue, please reach out to us by following the instructions below so we can assist you more effectively.
Due to our current phishing protection protocol at Best Buy, we are unable to provide a direct email address or phone number for customer support at this time. However, you can find the support information for Sony Electronics by visiting our support website. Once there, click on "Support," scroll down to "Contact Support," select "Television," and you will discover various ways to get in touch with us.
We apologize if you have already shared some of this information in your review or with customer service; we simply want to ensure we have your accurate details for effective communication.
Please provide the following information:
- Name:
- Best Buy Username:
- Sony TV Model Number:
- Question/Concern:
- Telephone Number:
We hope this information is helpful, and we appreciate your choice of Sony!
Best regards,
Romeo
A:AnswerHello,
Thank you for reaching out with your question!
For the K65XR70 (BRAVIA 7), you will need an M6 screw with a length between 10 mm and 12 mm for wall mounting. Please note that the appropriate screw length may vary depending on the thickness of your wall-mount bracket, so it’s essential to consult the manufacturer's specifications for compatibility.
In terms of mounting, the K65XR70 (BRAVIA 7) adheres to the VESA Mount Standard, featuring a VESA hole pattern of 11.81 x 11.81 inches (300 x 300 mm). We recommend using the SU-WL855 or SU-WL905 wall-mount brackets, which are not included with the TV.
For safety and product protection, Sony strongly advises that wall installation be carried out by qualified professionals. If you opt for a Sony wall-mount bracket, please refer to the installation guidelines for detailed dimensions and additional information.
Bring out the depth and detail in every scene. With extreme brightness and astonishing contrast, our TV delivers truly exhilarating pictures that are sure to entertain and delight all. Hear sound from exactly the right place. Not from beneath the screen but seemingly straight from the screen itself. With Acoustic Multi-Audio™, what you see and what you hear are perfectly matched. With 4K/120fps, a Variable Refresh Rate (VRR) and Auto Low Latency Mode (ALLM), our TVs give you smooth and clear movement for responsive gameplay.
I hope this information proves helpful!
Best regards,
Romeo
A:AnswerHi Ed,
Thank you for your question. BRAVIA 7 supports Wi-Fi 5 as well as Wi-Fi 6.
Hope this information helps!
Experience cinematic quality in your living room with the BRAVIA 7 K65XR70 65" 4K HDR Smart QLED Mini-LED TV from Sony. With a picture powered by thousands of mini-LEDs, precisely controlled by Sony's XR backlight Master Drive, the K65XR70 delivers high brightness with accurate, lifelike color.
Best regards,
Maria
A:AnswerHi Yonnie47,
Thank you for your interest in the Sony BRAVIA 7.
Yes, the Rakuten Viki app is available to download.
Hope this information helps!
Sony's XR Backlight Master Drive controls thousands of Mini-LEDs with precision to deliver high brightness. Enhanced by XR Contrast Booster 20, the K65XR70 displays incredible contrast with deep, detailed blacks and dazzling highlights.
Best regards,
Maria
A:AnswerThanks team - unable to reply to your reply hence replying here - if you check the back of the TVs they appear to be dual voltage. The quick reference materials seem to indicate this too. Could you please confirm?
A:AnswerHi there,
Thank you for your question.
Both Sony TVs have different features and technologies that make them unique. However, the BRAVIA X90L is a higher-end model compared to the BRAVIA X80K, offering better picture quality, enhanced performance, and additional features for a more premium viewing experience. For VCR connection on both TVs, an analog extension cable (not supplied) is needed for a composite connection. Please also check the specifications of your VCR.
Hope this information helps!
XR Contrast Booster precisely balances light across the screen, adjusting brightness for higher peaks in glare and deeper blacks in shadow. Peak brightness is higher than ever for sublime depth and detail.
Best regards,
Maria
A:AnswerHi there,
Thank you for your question.
The BRAVIA 7 utilizes the Google TV interface and is updated regularly. The TV will be updated as long as the hardware supports the applications and do not require new hardware.
Hope this information helps!
Experience cinematic quality in your living room with the BRAVIA 7 K65XR70 65" 4K HDR Smart QLED Mini-LED TV from Sony. With a picture powered by thousands of mini-LEDs, precisely controlled by Sony's XR backlight Master Drive, the K65XR70 delivers high brightness with accurate, lifelike color.
Best regards,
Maria
A:AnswerHi Cathy, Thank you for your interest with the Sony BRAVIA 7 TV! Yes, the Sony BRAVIA 7 Mini LED QLED 4K UHD Smart Google TV does support Closed Caption. You can enable it using the remote control by pressing the MENU button to access the Control Menu and selecting the CC/Subtitle option. Please keep in mind that the availability of Closed Captions can depend on the source: TV broadcasts: Some may not have Closed Captions available. Apps: Support varies by app. For example, Netflix enables Closed Captions through its in-app settings, rather than the TV's CC button. Let us know if you need further details! Connect HD and UHD devices via HDMI 2.1 inputs with advanced gaming features like VRR and ALLM. The built-in Google TV OS provides a plethora of streaming options with your favorites and frequently watched shows brought together in one convenient home screen. For audio, the K65XR70 delivers a wide soundstage with a built-in 40-watt, two-way, two-channel speaker system. Best regards, Maria
A:AnswerHi SmartA,
Thank you very much for your question! The K65XR70 (BRAVIA 7) TV does not have the capability to automatically turn off the TV speakers when Bluetooth headphones are connected and then turn the speakers back on when the headphones are disconnected. However, you can manually switch the audio output between the TV speakers and Bluetooth headphones through the TV's settings.
To switch the audio output:
1. Connect your Bluetooth headphones to the TV.
2. On the TV remote control, press the Quick Settings button.
3. From the Speakers menu, select either TV Speakers or the connected Bluetooth audio device.
This process allows you to control whether the sound comes from the TV speakers or the Bluetooth headphones, but it requires manual adjustment each time you switch between the two.
I hope this helps!
Bring out the depth and detail in every scene with the BRAVIA 7. With extreme brightness and astonishing contrast, our TV delivers truly exhilarating pictures that are sure to entertain and delight all. Hear sound from exactly the right place. Not from beneath the screen but seemingly straight from the screen itself. With Acoustic Multi-Audio™, what you see and what you hear are perfectly matched. With 4K/120fps, a Variable Refresh Rate (VRR) and Auto Low Latency Mode (ALLM), our TVs give you smooth and clear movement for responsive gameplay.
Best regards,
Romeo
A:AnswerHi sonny, thank you for your question. Yes, you can use an 8K HDMI cable to connect your Bravia 7.
Designed to bring the cinema experience into your home with superior picture quality and immersive sound. Captivating brightness and beautifully accurate color reveal extraordinary depth and detail in every scene. Combined with enhanced theater-like sound, get a truly thrilling entertainment experience at home.
Regards,
Erin
A:AnswerHi SKY, Thanks for your inquiry. As long as the hearing aids are Bluetooth capable the you will be able to listen to their audio system via HDMI ARC or digital optical while simultaneously using Bluetooth to the hearing aids.
Designed to bring the cinema experience into your home with superior picture quality and immersive sound. Captivating brightness and beautifully accurate color reveal extraordinary depth and detail in every scene. Combined with enhanced theater-like sound, get a truly thrilling entertainment experience at home.
Hope this helps.
Erin
A:AnswerHi there,
Thank you for bringing this to our attention, and we apologize for the inconvenience. Volume display can be turned off by turning off BRAVIA Sync control (HDMI-CEC). Go to Settings > Channels and Inputs > External Inputs > BRAVIA Sync Settings > Off. However, this turns off the ability to control devices plugged into the TV with the TV remote. You will need to use the provided remote for the sound product and control the volume separately. I hope this helps.
Should you need more technical assistance/information with our product, please email us at [email protected] with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue/Concern:
Telephone Number:
Thanks for choosing Sony!
Best regards,
Romeo
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