“Having input lag when playing video games in HDMI 2…. Any thoughts on how to fix?”
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Hi Kev, Thank you for bringing this to our attention, and we're sorry for the inconvenience. Let's try to isolate and fix the problem by following the steps below: Input lag is determined by resolution and FPS of the individual game and the settings on the TV. To get the best experience you must have game mode enabled. Press the Quick settings button on the remote control, and then select the following in order. [Settings] — [Display & Sound] — [Picture & Sound] — Game Additionally, this tv has ALLM on all HDMI inputs and VRR for HDMI 3 and 4. You can select the optimal format for your video game console by going to [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format/VRR]. Note: • If you connect a video game console that supports 4K 120 Hz video output, set to [Enhanced format (Advanced)]. • If you connect a video game console that supports VRR, connect your device to the HDMI 3 or 4 of the TV and enable [VRR (Variable Refresh Rate)]. • A Premium High Speed HDMI™ Cable(s) is fine for general purposes, but if you want to connect a video game console that supports 4K 120Hz, use the HDMI cable included with the game console, or an Ultra High Speed HDMI™ Cable. Should you need more information or technical assistance with our product, please feel free to message us by following the steps below and we'll be more than happy to assist you. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: And if you are interested you can schedule a one-on-one consultation with our experts here: https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351 I hope this helps you, and thanks for choosing Sony! Best regards, Romeo Sony Social Support
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