“Hello, why can’t I get 4K UHD at 120hz on my tv? Xbox Series X (Sony Bravia A80J 65”) Thanks”
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Hi 120hz, We regret to hear that you are not able to enjoy the 120Hz function of the TV. 120Hz is supported on HDMI IN 3 and IN 4. For optimum performance, it is recommended to use a Premium High Speed HDMI™ Cable(s) that supports 18 Gbps. Make sure to also set the HDMI signal format to "Enhanced": -Press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format] — [Enhanced Format] For more information, please refer to these links: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80j/articles/00141961 https://helpguide.sony.net/tv/iusltn1/v1/en-003/04-09_02.html In case you need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with your XR65A80J. Sincerely, -Ralph
Sorry, there was a problem. Please try again later.You can get 120hz you need to go into tv setting and go into enhanced mode this will turn off Dolby vision witch I didn’t like all that much anyway. Amazing tv and sound quality is pretty good for tv. Thanks Sony
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