“I have Xfinity as a content provider. When I use the rewind or fast forward buttons in the x2 or higher speed the sound will be muted when I resume normal play. I have to pause and unpause to regain audio. Is this a problem with the TV or Xfinity”
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XFINITY.
Sorry, there was a problem. Please try again later.Hi FastForwardMute, Thank you for the inquiry! We're sorry to hear what happened. Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. This could be a potential issue with the Xfinity. We recommend using the native streaming apps of the TV. If the apps that you're using are not on the list, you can download it from the Google Play Store. For optimal performance, we also recommend updating the software of your TV. A firmware update improves the functionality and features of your TV. https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a95l/articles/00028577 If you need further assistance, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: -David
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