“I’ve had this tv for about 8 months and I love it. Today however the remote’s response time was sluggish. Then the tv turned off. I was unable to turn it on. 20 minutes later it turned on itself. And then turned off. I am still unable to turn it on.”
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Hi, Thank you for reaching out to us. We really appreciate you love your X90K TV. However, we're sorry to hear the issues that you are experiencing with the unit. Let's try to isolate by following the troubleshooting steps below if your TV won't turn on: Check if the TV turns on with the remote control. - If the TV does not turn on, try resetting (restarting) the TV. Check if the TV turns on with the power button on the TV. - If the TV turns on with this procedure, there may be a problem with the remote control. Unplug the TV power cord from the wall outlet (or from the back of the TV or power adapter if the power cord is detachable and accessible), wait two minutes, then plug the power cord back in. Turn the TV on using the remote or power button of the TV itself.Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Sorry, there was a problem. Please try again later.This has happened to me too! I've found unplugging it for at least a minute and plugging it back in helps to reset.
Sorry, there was a problem. Please try again later.