“Why is my unit will suddenly turn off ? Sometimes no pictures but there is a sound ! Then after a couple of minutes there is red light flashing ! Thanks”
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Hi Andee, We regret to hear that you are having an issue with your Sony BRAVIA TV. To isolate and hopefully resolve this issue, please unplug the TV power cord (mains lead) from the electrical outlet and wait for 2 minutes. Then plug the power cord (mains lead) back into the electrical outlet. We can also test the TV using several different sources such as different apps, external devices like smart tv stick or media player. For external devices, make sure they are connected securely to the TV. Updating the firmware of the TV will resolve any possible software-related issues and will improve the performance. To check if your software is up-to-date, select [System update] from [Settings] — [System] — [About]. Feel free to test the unit again and verify if these resolve the issue. If you are still having the same issue, please contact us. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to contact us. Hope this helps! Vincent
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