“When playing a blu-raymovie through my av receiver with pass through, the tv shows it at 1080p, instead of up converting it..why? Player is at auto1/0r off., Player is a Sony 4k Blu-ray player.. Isn't the tv supposed to up converting automatically?”
Answer This Question
1-1 of 1 Answer
Hi Super, Thank you for your inquiry! If the A/V Receiver does not send the 4K Signal to the X90K TV, make sure that all your devices are HDCP 2.2 compliant. To display a 4K signal to this TV from a 4K Blu-ray player that is connected to a receiver, you will need the following: A 4K player that is HDCP2.2 compliant A receiver that is HDCP2.2 compliant and supports passthrough mode Use a High-Speed HDMI cable with Ethernet or a Premium High-Speed HDMI cable with Ethernet that supports 18Gbps Play a 4K content on your Blu-ray player If you connect a 4K Bluray player to a non-4K receiver, the receiver will not able to passthrough the 4K signal to the TV. The TV will only be able to display the 4K signal if it is connected directly to the 4K Bluray player. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: Best Buy Username: Telephone Number: Model Number: Question/concern: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Sorry, there was a problem. Please try again later.