“Can not get my Sony to set up or connect to internet”
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Hi there, We are sorry to hear that you are having trouble setting up and connecting your new Sony X90L to the internet. We know how frustrating that can be, but we are here to help! Please try the following troubleshooting steps to get your TV online: 1- Power Cycle Your Devices: Unplug both your Sony TV and your internet router from the power outlet for about 2 minutes. Plug them back in, allow the router to fully boot up, and try connecting again. This often clears out minor network glitches. 2- Check the Distance/Signal Strength: Ensure your TV is located within 25 feet of your router. A weak Wi-Fi signal can prevent the TV from establishing a stable connection during setup. 3- Verify Your Password: Wi-Fi passwords are case-sensitive. When entering your password, we highly recommend selecting the "Show Password" option on the screen. This allows you to verify that all capital letters, lowercase letters, numbers, and symbols are entered correctly. If you have tried these steps and the issue persists, please reach out directly to our dedicated technical support team so we can look into this further for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Thank you for choosing Sony! Best regards, Dominick
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