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Hi Barry, We are very sorry for the frustrating experience. To file your warranty claim and get your TV serviced, please contact us directly using the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Please have your TV's serial number and your Best Buy purchase receipt ready when you contact us so we can process your request immediately. Thanks for choosing Sony. Best regards, Eliab
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