“Bought my TV Dec 2023. TV randomly disconnects from HDMI and says no signal. I restart TV, reset setting and nothing is helping. This is the 2nd time this has happened. This time nothing is helping. I Am at a loss. SONY is supposed to be one of the best?”
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Hi Service, Thanks for reaching out to us. We're sorry to learn that the TV is not displaying any picture or a NO SIGNAL message is displayed on the screen. We'd love to troubleshoot this and make this a better experience for you. We appreciate the steps you've gone through to isolate the issue. There are few things that you can check moreover. Make sure your TV has the most recent system software installed. If there is no picture with an HDMI connection between your device and the TV, please follow the steps below to help resolve the issue. - Restart the TV. This issue can be fixed by simply restarting the TV. To do that, simply press and hold the POWER button of the remote control for about 5 seconds, or until a message Power off appears. - Make sure that the input setting on the TV corresponds to the video output source. - If you have an external device connected on the TV, turn the connected device on. - Disconnect and reconnect the cable. A bad connection may occur temporarily and cause this issue. Also, cables can get damaged internally (e.g. when bending in sharp angles). You could test this with different cable. Note: The quality of the HDMI cable will also cause drop out. To avoid any issues, please make sure that the HDMI cables you are using are rated for "premium high speed" and are at least 18 Gbps (or better). - Reset the HDMI connection. For instructions on how to establish an HDMI connection between a TV and other device, visit this link here: https://www.sony.com/electronics/support/articles/00019675 For further troubleshooting, you may also find this link helpful: https://www.sony.com/electronics/support/articles/00023611 Sony's commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase. Please reach out to us directly to provide additional information to troubleshoot further. For us to better assist you, you may email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Jess
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