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Hi, Thank you for purchasing the XBR75X750H. We'd love to troubleshoot the connection and isolate the picture issue. For the meantime, you may open this link with steps to follow if you can't hear sound from your external audio device connected to the TV: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x750h/articles/00137387 Should you need further assistance, may we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X750H: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Kris
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