“My TV locks up often and goes back to the main page often. Locks up where we cannot use the remote at times we have to unplug the tv and plug it back in. Takes forever to search for anything because of the lag.”
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Honestly that sounds like an Internet issue . I've had it until I upgraded my Internet . Sorry my friend
Sorry, there was a problem. Please try again later.Hi Mel, we're sorry to hear about the issue you've encountered. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem. First, please ensure the software is updated. If you're not sure, it's easy to check which version of software you have by following these instructions: 1. On the TV remote control, press the HELP button or press the Input button, and then select Help. Note: If Help is not shown in the input selection screen, select Edit and add Help. 2. On the TV screen, the software version number is shown below the model name You can also power cycle or reset the TV. Please refer to the link below for more details: https://www.sony.com/electronics/support/articles/00159487 If this does not help, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Erin
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