“So I bought a PS5 and this tv. But my PS5 won't connect to it in 4k with hdr. It makes me choose between the 2, which seems silly. Is there a way to get both HDR and 4k on my tv at the same time?”
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Hi there, Thank you for purchasing our X800H and PS5. We're sorry to hear this issue. If you want to enjoy high definition 4K HDR content such as PS5 video games and Ultra HD BD movies, special preparation is required. Please make sure that you have enabled the Enhanced Format setting on the TV. When you watch 4K picture with High-Quality, use a Premium High Speed HDMI Cable(s) that supports speeds of 18 Gbps. For details on a Premium High Speed HDMI Cable(s) that supports 18 Gbps, please refer to the cable specifications. For more details about viewing 4K and HDR content from an HDMI device connected to your Android TV, refer to the following article: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x800h/articles/00141961. Your feedback about this matter is greatly appreciated. Should you need further assistance, you can email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Regards, Jess
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