“Exactly how does this TV support 4K @120hz? I plugged my Xbox series X with the issued 2.1HDMI cable into both HDMI slots 3&4 and my Xbox states the TV DOES NOT SUPPORT 4K UHD at 120Hz!!! Am I missing something? I feel like I just wasted over $2,000.”
Answer This Question
1-2 of 2 Answers
Supposed to be update but in game mode did not show
Sorry, there was a problem. Please try again later.Hi Shey, We regret to hear you are having an issue with your Sony TV. Your Sony Bravia KD-85X91J supports 4K120. Please make sure your TV has the latest firmware by performing a software update. We also recommend using an ultra high-speed HDMI cable and set the HDMI signal format of your Bravia to Enhanced format. Please check the resolution settings of your Xbox too, and set it to 4K UHD, 120 Hz refresh rate. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Vincent
Sorry, there was a problem. Please try again later.