A:AnswerHi Rich, Great question! The return period will vary based on the vendor you purchase from. BestBuy typically has a 60 day return period for hearing aids. Please check with the vendor where you plan on purchasing. The one-year warranty is for repair and handled through Sony. Erin
A:AnswerHi there,
Thank you for your great question! Hearing aids purchased from Best Buy have a 60-day return policy for all customers.
Best regards,
Romeo
A:AnswerHi cooperludlow, Thank you for your great question! Hearing aids purchased from Best Buy have a 60-day return policy for all customers. Regards, Erin
A:AnswerGreat question, Mike! Sony CRE-C10 OTC hearing aids do not have Bluetooth and can't stream audio or phone calls. They use the Sony Hearing Control App and can be set-up on iOS devices with operating system 13 and higher and Android devices with operating system 10 and higher. Please note that Sony CRE-E10 OTC hearing aids do offer the ability to stream phone calls from Apple iOS devices. Erin
A:AnswerCan you connect me with Bob? I lost one of my pair of hearing aids, too. (CRE-C10) Maybe he can use the one I have left or vice versa.
Christine
A:AnswerHi Duckdog!
Thanks for your question.
Sony CRE-C10 OTC hearing aids are not amplifiers. These devices are FDA-cleared and designed for adults with mild to moderate hearing loss.
While amplifiers typically make all sounds louder, Sony OTC hearing aids use advanced technology to personalize the sound for your specific hearing needs.
Thanks for considering Sony products!
Best regards,
Estefany
A:AnswerThanks for your question, mike! Sony OTC hearing aids come with a one-year warranty that covers repair of the hearing aids, if needed. If you have purchased an extended warranty through Sony or an outside source, we encourage you to review that plan and reach out to the carrier with coverage questions.
Meet the CRE-E10, an easy, do-it-yourself hearing solution for those with signs of mild to moderate hearing loss. Developed in partnership with WS Audiology, this hearing device harnesses Sony’s trusted technology to deliver exceptional sound in a comfortable, streamlined design you’ll want to wear.
-Ralph
A:AnswerHi JAM! Sony OTC hearing aids purchased from Best Buy have a 60-day return policy for all customers. Please note that this return policy may vary from other retailers. FINAL:
Hi JAM! Sony OTC hearing aids purchased from Best Buy have a 60-day return policy for all customers. Please note that this return policy may vary from other retailers.
Regards,
Erin
A:AnswerThank you for your question! If the batteries are dead, you will not hear any sound coming from the hearing aid. If you're unsure, it may be beneficial to purchase a hearing aid battery tester online. The Sony CRE-C10 battery life is estimated to be up to 70 hours with normal use. When the battery is running low, you will hear an alert signal from the hearing aid. We recommend changing both hearing aid batteries at that time. Erin
