Questions & Answers

1-10 of 15 Questions
  • Question
    Sony - h.ear go Portable Bluetooth Speaker - Charcoal black - What kind of battery does this have and is it removable?   (5 Answers)

    By Edward May 16, 2016.

    Answers
    • Best 
      Answer

      Lithium ion and no not removable.

      By Answer May 16, 2016.

    • Question
      Does this speaker function with wi-fi in addition to bluetooth?   (5 Answers)

      By David December 3, 2016.

      Answers
      • Best 
        Answer

        Yes it works with both

        By GusGus December 25, 2016.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      Dialogue run through my TV's speaker is muddled and difficult to understand. I'm wondering if this speaker could be wirelessly connected to the TV so I could have it close enough to me that I stand a better chance of understanding the dialogue.   (4 Answers)

      By Chester July 18, 2017.

      Answers
      • Best 
        Answer

        The speaker is not really designed for TV use but if you want it closer you may need to purchase a Bluetooth receiver to connect to your TV.

        By Akie17 July 18, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Does it have a radio   (5 Answers)

      By Jim May 16, 2016.

      Answers
      • Best 
        Answer

        This item does not have a radio.

        By CommunityAnswer May 16, 2016.

      • Question
        What happens when the pairing button all of a sudden constantly blinks, and will not sync to cell phone?   (1 Answer)

        By Kitty October 30, 2017.

        Answers
        • Answer

          Hi Kitty, We're sorry to hear that it's not pairing with your phone. Kindly refer to page 248 for troubleshooting steps to help isolate the issue. You may also check page 257 to reset the unit: https://docs.sony.com/release//Help_4589712115.pdf ~Ralph

          By BrandAnswers October 30, 2017.

        • Question
          Will it be possible to run this speaker from Windows 10 on a pc?   (1 Answer)

          By Pro May 3, 2017.

          Answers
          • Answer

            Hi Pro, yes. The SRS-HG1 speaker works great with PCs running on Windows 10. Thanks, -Mark

            By SonyListens May 3, 2017.

          • Question
            Is my Nexus 7 tablet compatible with this?   (5 Answers)

            By Anonymous January 1, 2017.

            Answers
            • Answer

              Yes any device with Bluetooth is compatible. Googles casting functionality should also be available although if you have a very old Android OS you will need to make sure the Google Home App (formerly Chromecast) is compatible by attempting to download it from the play store.

              By GoodTimes411 May 13, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            How does this have a batter life of 12 hours but battery type is N/A? Is it portable or does it need to be plugged in at all times?   (5 Answers)

            By Anonymous December 3, 2016.

            Answers
            • Answer

              Yes it is portable.

              By dbullyy June 24, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            I have a new Sony xbr930 65"- with top of line sound bar (Sony). Looking for best Sony compatible surround sound speakers   (5 Answers)

            By Jimmy November 29, 2016.

            Answers
            • Answer

              If you are looking for a wireless (WiFi connection) alternative, you may want to consider Sony's SRS ZR5 speaker. Here is a link to my video review with info you may want to know about: https://www.youtube.com/watch?v=QrvvVl58xPk

              By GusGus December 25, 2016.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            Can this speaker be paired with the Sony echo?   (4 Answers)

            By Weaza November 20, 2016.

            Answers
            • Answer

              Currently The "Xperia Agent" is a concept and it isn't known whether or not any currenly existing hardware from Sony or other manufacturers will be compatible.

              By Ricky May 21, 2017.

              • Verified Purchaser
              • My Best Buy® Member

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