Questions & Answers
Q: QuestionSony - h.ear go Portable Bluetooth Speaker - Charcoal black - What kind of battery does this have and is it removable?
Asked by Edward.
- A:Answer Lithium ion and no not removable.
Answered by Answer
Q: QuestionDoes this speaker function with wi-fi in addition to bluetooth?
Asked by David.
- A:Answer Yes it works with both
Answered by GusGus
Q: QuestionDialogue run through my TV's speaker is muddled and difficult to understand. I'm wondering if this speaker could be wirelessly connected to the TV so I could have it close enough to me that I stand a better chance of understanding the dialogue.
Asked by Chester.
- A:Answer The speaker is not really designed for TV use but if you want it closer you may need to purchase a Bluetooth receiver to connect to your TV.
Answered by Akie17
Q: QuestionDoes it have a radio
Asked by Jim.
- A:Answer This item does not have a radio.
Answered by CommunityAnswer
Q: QuestionOwned this speaker for alittle over a year. It will not charge . Took it back to where I bought it. They said it cannot be fixed. Internal battery dead???
Asked by fizzEd.
- A:Answer Hi fizzEd, thanks for bringing this up. Please reach us at socialsupport@am.sony.com with your concern so we can further assist you. Please also include your contact and product information. We will do our best to help you. Regards, ^Ron
Answered by SonyListens

Q: QuestionCan I play MP3 files from a regular USB key plugged to the speaker via a micro USB male to USB female adapter?
Asked by Jules.
- A:Answer Unfortunately, a regular USB thumb (or external hard) drive with music files on it definitely will NOT work. The USB port on the Sony SRS-HG1 cannot convert a digital signal to analog. You must use a USC DAC (Digital to Analog Converter) between the USB drive and the speaker in order to use the USB DAC port. The DAC converts the signal to a format the speaker can play. The Sony speakers that have DAC converters built-in, and thus can indeed play music files directly from a USB drive plugged into them are the Sony SRS-X88 ($499), SRS-X99 ($699), SRS-ZR7 ($299) & SRS-ZR5 ($199). In the attached screen shots you'll see my SRS-HG1 only has the "USB DAC" option, whereas my Sony SRS-X99 has both "USB DAC" (requires converter) and simply "USB" which would use the speaker's built-in DAC to convert the files - which is what you're looking for. The Sony SRS-HG1 is an awesome high-fidelity speaker with a decent amount of bass for its size, but it's best used in a network setup - be it using Spotify Connect or Google Cast, or Bluetooth as a last resort. USB DAC or plugging in a music player (like an iPod) via the 3.5mm auxiliary audio input are also options though.
Answered by SeanWestLosAngeles
Q: QuestionWhat happens when the pairing button all of a sudden constantly blinks, and will not sync to cell phone?
Asked by Kitty.
- A:Answer Hi Kitty, We're sorry to hear that it's not pairing with your phone. Kindly refer to page 248 for troubleshooting steps to help isolate the issue. You may also check page 257 to reset the unit: https://docs.sony.com/release//Help_4589712115.pdf ~Ralph
Answered by SonyListens

Q: QuestionWill it be possible to run this speaker from Windows 10 on a pc?
Asked by Pro.
This question was asked about the related product: Sony - HG1 Hi-Res Portable Wireless Speaker - Yellow
- A:Answer Hi Pro, yes. The SRS-HG1 speaker works great with PCs running on Windows 10. Thanks, -Mark
Answered by SonyListens

Q: QuestionIs my Nexus 7 tablet compatible with this?
Asked by Anonymous.
- A:Answer Yes any device with Bluetooth is compatible. Googles casting functionality should also be available although if you have a very old Android OS you will need to make sure the Google Home App (formerly Chromecast) is compatible by attempting to download it from the play store.
Answered by GoodTimes411
Q: QuestionHow does this have a batter life of 12 hours but battery type is N/A? Is it portable or does it need to be plugged in at all times?
Asked by Anonymous.
- A:Answer Yes it is portable.
Answered by dbullyy
Q: QuestionI have a new Sony xbr930 65"- with top of line sound bar (Sony). Looking for best Sony compatible surround sound speakers
Asked by Jimmy.
- A:Answer If you are looking for a wireless (WiFi connection) alternative, you may want to consider Sony's SRS ZR5 speaker. Here is a link to my video review with info you may want to know about: https://www.youtube.com/watch?v=QrvvVl58xPk
Answered by GusGus
Q: QuestionCan this speaker be paired with the Sony echo?
Asked by Weaza.
- A:Answer Currently The "Xperia Agent" is a concept and it isn't known whether or not any currenly existing hardware from Sony or other manufacturers will be compatible.
Answered by Ricky
Q: QuestionCan this Sony h.ear go speaker play any DSD files? And can I connect a D.A.P./portable music player via USB, and play music there?
Asked by Itsme.
- A:Answer Yes, DSD audio can be streamed via BT from supported devices (I have no DSD audio and could not test the quality of DSD BT streaming) and via USB audio directly from a Win or Mac PC details and download links can be found in the devices instruction manual [It's against guidelines to post external links]. The software is very limited and you will be playing any related files through that software using its internal file browser though other software should be supported if your PC supports USB audio out. There is however a specific driver for this device I would recommend downloading that driver as well even if your PC recognizes and plays audio through this Speaker (I couldn't do anything without that driver on Win 7). I have not found any information about connecting devices other than computers via USB to play any audio or perform firmware updates. You can play music directly from USB drives, unfortunately the USB autoplay feature is limited only to MP3 files.
Answered by Ricky
Q: QuestionDo speakers need to be re-paired each time they are turned back on for surround sound use with the Sony Sound Bar because the shut off automatically even when using AC power?
Asked by Waxman.
- A:Answer No, they will remain paired until you manually cancel the pairing. They won't unpair by themselves, and they will automatically turn on with the sound bar too so long as you have them plugged into a power source and have enabled the network wake function. They also automatically go to sleep after 15 minutes of inactivity (this can be controlled via the Sony Music app).
Answered by SeanWestLosAngeles
Q: QuestionIs this speaker compatible with a PlayStation 4?
Asked by TcherRi.
- A:Answer Hi TcherRi, Yes it is compatible via WIRED connection. Kindly use the AUDIO IN port in this speaker. Thanks, >Joffrey
Answered by SonyListens

Q: QuestionCan it charge & play music at the same time?
Asked by mono.
This question was asked about the related product: Sony - HG1 Hi-Res Portable Wireless Speaker - Bordeaux Pink
- A:Answer Hi mono, Yes it can do both however, we highly do not recommend it. Fully charge the speaker first before using it. Thanks, >Joffrey
Answered by SonyListens

Q: QuestionDo you have to manually turn speaker on and off when connected to your tv?
Asked by Pattycake.
- A:Answer If your TV is off for too long then yes, you will need to turn the speakers on manually if it's not plugged into the wall. This speaker system will only stay in standby indefinitely if it is connected to an external power supply from there it can be turned on via a network connection remotely I don't remember attempting to turn the speakera on from standby via BT, but network remote on and playback functions work fine.
Answered by Ricky
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