“I have a Sony tv (HDMI eARC)connected to the HTA5000 sound bar connected to the Directv box.( HDMI). The TV is also connected to a ROKU Box.. Sometimes when switching back to the Directv from ROKU, the TV displays no video. The sound bar is problem.”
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Hi Wayne, Thank you for the inquiry! We're sorry to hear what happened with your soundbar. Power reset both soundbar and TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. Make sure to turn on the BRAVIA sync to resolve your issue. Here's the link on how to. https://www.sony.com/electronics/support/articles/00161073 If you need further assistance, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: -David
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