“Hi! Why on my Sony ht 5000 soundbar work only on tv input not on hdmi. I connect hdmi to arc. I only hear sound from center speaker only. Thanks.”
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Hi Aj, Thank you for the inquiry! We do apologize for the inconvenience. Press the VOL+ button on the soundbar remote control several times to increase the volume on the Soundbar. Check the Speakers setting on the TV. Depending on the TV specifications or settings, the TV can output the sound to the TV and Soundbar. To output only from the Soundbar, check the following settings. When Speakers is set to TV speaker, change the setting to Audio System. If the above steps don't work, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Regards, David
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