“Sound keeps cutting out. its patched with latest software. I tried changing all the settings. Any ideas ?”
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Hi webmichael, Thank you for purchasing the HTZ9F. We regret to hear that the sound is cutting out. We'd like to help and turn this to a better experience. Please open this link with steps to follow to troubleshoot the issue: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Bestbuy Username: Model Number: Additional information of the issue: Telephone Number: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Kris
Sorry, there was a problem. Please try again later.Try a 3.5 mm audio cable such as SKU 6404911. The ports are covered by plastic taps on the soundbar and sub-woofer. They are meant for store demo but I use them based on Best Buys tech recommendation and they work great , no more cut outs.
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