“I have my wireless sub about 15ft away from the soundbar, behind a couch. The sub cuts in and out sometimes. Is 15ft too far?”
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15’ shouldn’t be too far. I had problems with the subwoofer and rear speakers cutting out. BB and Sony said it was due to interference in the radio frequency. I had to do a reset of the system a couple time before establishing a good connection but eventually it worked and my sub/speakers aren’t cutting out any more. Call Sony, go to BB and ask someone, or Google for instructions on how to reset the system.
Sorry, there was a problem. Please try again later.Hello, Raptor700! We're sorry to hear that you're having issues with our product. If you use multiple wireless systems, such as a wireless LAN, the wireless signals may become unstable. In this case, the transmission may improve by changing the following [RF Channel] setting. Please visit https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf (Pg.34) for instructions. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Romeo Sony Social Support
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