“The subwoofer seems to cut in and out from time to time. I have the subwoofer maybe 3 ft from the sound bar. It will work some days the whole time I’m using it and others it’ll start cutting in and out and then go out and eventually come back. Any help?”
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Select PCM setting during setup. Make sure microwave is far away.
Sorry, there was a problem. Please try again later.Hi PaulV, Thank you for reaching out to us. We're sorry to hear the issue that you are encountering with the subwoofer of the unit. We'd like to help troubleshoot and resolved the issue. Please check the following steps below: - If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, locate the system apart from it. - If there is an obstacle between the main unit and the subwoofer, move or remove it. - Locate the main unit and the subwoofer as close as possible. - Change the [RF Channel] setting - Switch the network connection of the TV or Blu-ray Disc player from wireless to wired. Should you need further assistance, please email the below information to [email protected]. Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Kris
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