“I had Best Buy Sony wireless headphones 7 yrs. Finally battery wired in weak and falling apart. Bought new Sony headphones. Play and cutout,play and cutout. Returned,told Best Buy Sony rep in Westland,MI store and got 2nd pair exchange. Doing same thing.”
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Hello Larry, we're very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address and phone number. Thank you, _Bob
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