“My Sony SA-SW5 arrived today and I cannot get it to sync with my Sony - BRAVIA Theater Bar 8 (Model:HTA8000), which I received on 8/24/2024. I have read the instructions multiple times, have gone through the trouble shooting steps, but it's not syncing.”
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I am the original poster and non of their recommendations have worked. The product is not reliable and possibly defective at numerous levels.
Sorry, there was a problem. Please try again later.Hi CreateSF, Thanks for reaching out to us. We're sorry to learn the SA-SW5 subwoofer doesn't connect properly to your Sony HT-A8000. We appreciate the steps you've gone through to isolate the issue. Allow us to help you and turn your experience around. Follow these instructions if you encounter an issue with the wireless connection: If you haven't yet, you can control your BRAVIA and BRAVIA Theatre from your smartphone with the Sony | BRAVIA Connect app. From simplifying the initial setup to problem solving, it makes it even easier to use our TVs and home theatre products. Also, please update the device's software to the latest version. In the Sony | BRAVIA Connect app, select Settings → Wireless Speaker Settings → Wireless Speaker Connection Settings. Follow the onscreen instructions for more details. You may also find this operating instruction helpful on how to properly setup the subwoofer to your soundbar. Please see connection tab for details. https://www.sony.com/electronics/support/res/manuals/5027/39fd6e129f40f54ddd7e93d0ac626ee7/50273451M.pdf Check the status of the subwoofer LED indicator: - When the LED lights up red after turning on the audio device, the connection (link) between the soundbar speaker and the subwoofer may not be complete. Set the link settings again. - In the Sony | BRAVIA Connect app, select Settings → Wireless Speaker Settings → Wireless Speaker Connection Settings. A separate article is available if no sound comes out of the subwoofer as well as some steps to improve the wireless connection between the soundbar and the subwoofer on the this link here: https://www.sony.com/electronics/support/articles/00184821 If you need further assistance regarding your concern, please email the below information to [email protected]. Name: Best Buy Username: Model Number: Issue: Telephone Number Sincerely, Jess
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