“I have the sa-sw5 subwoofer the green power light does not stay on but sub does work.The green power light does come on when i press home button but when i back out the light goes out when watching movie is this normal? Thanks,”
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Hello It is dimmer button on remote, i als have accidentally hit this button an turned of green light on my rear speakers and subwoofer. Try press dimmer button, therer 3 options bright,dark and off. Hope this helps
Sorry, there was a problem. Please try again later.Hello i have ht-a5000 with sa sw3 and sa rs3s. I had same problem, witn no green indicator lights on subwoofer and rear speakers. I bealive that is nothing wrong with your subwoofer. Try press dimmer button on remote control of your soundbar, choose bright or dark mode and green light should work. I did playing with remote control and by not knowing what i am doing left dimmer in off option and lost green light on my rear speakers .
Sorry, there was a problem. Please try again later.Hi Bill, thanks for purchasing our product and thanks for your question. The power indicator of the subwoofer should stay lit up in green. If the power indicator on the subwoofer does not light, try the following: -Make sure the AC power cord (mains lead) of the subwoofer is connected properly. -Press (power) of the subwoofer to turn on the power. If the issue persists, we recommended doing a manual connection on your subwoofer. Using the remote control supplied with the compatible model Soundbar, perform this operation: -Press HOME. -Select [Setup] - [Advanced Settings] on the home menu. -Select [Speaker Settings] - [Wireless Speaker Settings] - [Start manual linking]. -Press LINK on the subwoofer. (The power indicator of the subwoofer that had LINK pressed flashes twice repeatedly in green). -Select [Start]. -Press (enter). The manual connection is established and the power indicator of the subwoofer lights in green. Please take note that only the speakers for which [Connected] has been displayed to a compatible model. If the subwoofer is not properly connected, perform the operation again from the start. Should you need further assistance, please visit the Sony support site. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: Hope this helps. Thanks for choosing Sony. ~Earl
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