“I recently purchased the SA-SW5 subwoofer and Bravia Theatre Bar 9 to connect with my Sony Class Bravia 8 OLED TV. But the subwoofer is not getting connected to the soundbar and wondering if it's actually compatible.”
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Hi Sally - I literally posted the same question less than a week ago, but it was deleted by either Best Buy or Sony Support. I had the same problem and tried to work it out with a support technician both on line chat and on the phone. They had me repeat the manual connection steps, which didn't work at all. The subwoofer was literally next to the BRAVIA Theater Bar 8 (Model:HTA8000), but nothing. We even tried disconnecting the TV, Sound bar and the subwoofer as a kind of reset. That didn't work either. Then the support person suggested that a technician come out to try it and I was excited about that, until she told me that I'd have to pay $100 extra. No thanks. I returned the product later that same day.
Sorry, there was a problem. Please try again later.I had a problem with synching, too. You must Download the BRAVIA CONNECT app on your phone. It will allow you to synch it right away.
Sorry, there was a problem. Please try again later.Hi Sally, Thanks for reaching out to us. We're sorry to learn the SA-SW5 subwoofer doesn't connect properly to your Sony HT-A9000. The SA-SW5 subwoofer is compatible with the Sony HT-A9000. Follow these instructions if you encounter an issue with the wireless connection: If you haven't yet, you may find this operating instruction helpful on how to properly setup the subwoofer to your soundbar. Please see connection tab for details. https://www.sony.com/electronics/support/res/manuals/5027/39fd6e129f40f54ddd7e93d0ac626ee7/50273451M.pdf Check the status of the subwoofer LED indicator: - When the LED lights up red after turning on the audio device, the connection (link) between the soundbar speaker and the subwoofer may not be complete. Set the link settings again. - In the Sony | BRAVIA Connect app, select Settings → Wireless Speaker Settings → Wireless Speaker Connection Settings. A separate article is available if no sound comes out of the subwoofer as well as some steps to improve the wireless connection between the soundbar and the subwoofer on the this link here: https://www.sony.com/electronics/support/articles/00184821 If you need further assistance regarding your concern, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number Sincerely, Jess
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