“My subwoofers has bad distortion and rattles. I thought it was blown and warrantied it and the new one is just as bad. The subwoofer is in the same place where Geek Squad set it up at. Please help.”
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Hi Jason, We're sorry to hear about the rattling and distortion issue you're having with your Sony SASW5. This is definitely not the news we want to hear. Please allow us to help you and turn this into a better experience. To resolve this issue, please follow the troubleshooting steps below: If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, locate the subwoofer and a compatible model apart from it. If there is an obstacle between the subwoofer and a compatible model, move or remove it. Locate the subwoofer and a compatible model as close as possible. Change the [RF Channel] setting to [Off], and then change to [On] again. Switch the network connection of the TV or Blu-ray Disc player from wireless to wired. Change the [Wireless Playback Quality] setting to [Connection]. If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam
Sorry, there was a problem. Please try again later.Distortion occurs when the volume is extremely high. I experienced that after few weeks of purchase and rattling maybe you need to change the position of your subwoofer. My sub rattle couple of times especially when it’s overpowered or using a low sound bar. Hope this may help. I eventually change the position and I don’t hear it. The kind of music you play may rattle your sub as well
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