“I can not get it to pair with my phone anymore. I see there is a reset button. I haven't tried that, should i?”

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• try clearing it out as being recognized on your phone and try to sync again

  Answered by Steve 5 years ago

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• Hi, Maximus! Sorry to hear that the speaker will no longer pair with your phone. Resetting the speaker will help fix the issue. Before we proceed with the reset, we recommend following the step on the Help Guide first to isolate the issue. https://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001599383.html If this does not help, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Erin

  Answered by SonyListens 5 years ago

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