“I can not get it to pair with my phone anymore. I see there is a reset button. I haven't tried that, should i?”
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try clearing it out as being recognized on your phone and try to sync again
Sorry, there was a problem. Please try again later.Hi, Maximus! Sorry to hear that the speaker will no longer pair with your phone. Resetting the speaker will help fix the issue. Before we proceed with the reset, we recommend following the step on the Help Guide first to isolate the issue. https://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001599383.html If this does not help, please email us at socialsupport@am.sony.com with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Erin
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