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Hello bigdanx4, we're sorry to hear that. You may follow the troubleshooting steps provided on the links below: https://helpguide.sony.net/speaker/srs-xb31/v1/en/contents/TP0001599386.html https://helpguide.sony.net/speaker/srs-xb31/v1/en/contents/TP0001599387.html Regards, _Bob
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