“Just set up this device and there is NO DISPLAY at all. Green 'on' light is there, so it's not a power source issue. The Dimmer and display buttons (both on the device and on the remote) do nothing. Any insight?”
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I didn’t have this issue, but have you tried changing the source?
Sorry, there was a problem. Please try again later.If turning the big dial does nothing I would return the unit
Sorry, there was a problem. Please try again later.Hi Jen, We're sorry to hear about the no display issue you're having. This is definitely not the experience we want you to have. To resolve this issue, please try to perform a factory reset. Be sure to use the buttons on the receiver to perform this operation. 1. Press (power) to turn off the receiver. 2. Press and hold (power) for 5 seconds. “CLEARING” appears on the display panel during initialization. When initialization is complete, “CLEARED ” appears on the display panel. NOTE: It takes a few seconds for the memory to be cleared completely. Do not turn the receiver off until “CLEARED ” appears on the display panel. If you're unable to resolve the issue, please contact us. Unfortunately, due to the current Bestbuy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Sam
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