“I just bought this model two days ago. The firdt two 4k movies I have tried to play freeze after about an hour and 40 minutes each. What can I be doing wrong ? can you advise on correct settings ? Thanks.”
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Hi CANDY, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. Please make sure that your Blu-ray player has the latest software update installed. Sometimes, software updates can resolve playback issues: https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/downloads Please try power cycling the player by turning it off, unplugging it from the power source, waiting for a few minutes, and then plugging it back in and turning it on. Please make sure that you are using a high-quality HDMI cable that supports 4K resolution. You can follow this link to isolate the issue: https://www.sony.com/electronics/support/articles/00008473?utm_source If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
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