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Hello there, Thank you for considering Sony products! We apologize for the inconvenience you are experiencing with your SRS-ULT70 speaker. Please be aware that your unit is protected by a 1-year limited manufacturer's warranty. We recommend following the general troubleshooting steps available here: https://helpguide.sony.net/speaker/7858/v1/en/contents/TP1001286047.html. If the issue persists, please contact us via phone or chat so we can gather more details and assist you further with the warranty process. You can reach us here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&cpint=spt-globalheader_contactsupport Best regards, -Fred
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