“How do I get the speaker to turn on? It turned off in mid play. I’ve tried several outlets and other cords. The item appears to not be receiving power.”
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Hi Nicki, We're sorry to hear your Audio System won't turn on. To isolate this issue, check that the AC power cord (mains lead) is connected securely. Follow the provided steps from the link below. https://www.sony.com/electronics/support/audio-systems-mhc-series/mhc-v71/articles/00032599 If applicable, reset the system to factory default settings. See “Resetting the system” (page 57) of the manuals. https://www.sony.com/electronics/support/res/manuals/4735/3ce14310a60b8e237c02440d9a8637e2/47358511M.pdf If you are still having the same issue, you can email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Regards, Jess
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