Questions & Answers

Q: QuestionAre these earbuds water resistant?

• A:Answer Yes, these earbuds are water resistant with an IPX4 rating.

Q: QuestionWill these earbuds minimize noise during calls?

• A:Answer Yes, these earbuds will minimize noise during calls with a wind noise reduction structure.

Q: QuestionDo these earbuds have active noise cancelling?

• A:Answer Yes, these earbuds have active noise cancelling feature.

Q: QuestionDoes this device have a built-in microphone?

• A:Answer Yes, this device has a built-in microphone.

Q: QuestionHow long does it take to fully charge these earbuds?

• A:Answer It takes approximately two hours to fully charge these earbuds.

Q: QuestionCan these earbuds connect to two devices at once?

• A:Answer Yes, these earbuds support multipoint connection and can be paired with two Bluetooth devices simultaneously.

Q: QuestionWill the noise canceling silence the voices in my head???????

Asked 2 years ago by VoicesInMyHead.

This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

• A:Answer You need to pass at least 100mA through your body for that.

  Answered 2 years ago by JimmyCrackcorn

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Q: QuestionHello. Those it cancel the background noise when on call?

Asked 2 years ago by Dowan.

This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

• A:Answer Hi Dowan, Great question! Absolutely, yes. Thanks to an AI-based noise reduction algorithm based on Deep Neural Network (DNN) processing, and bone conduction sensors, your voice will come through clear and naturally, even in a noisy environment. And if you’re outdoors, the wind noise reduction structure will minimize any wind whooshes, so you always know you’ll be heard. And with Precise Voice Pickup Technology and advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations. Our noise-reduction algorithm was developed with AI machine learning using more than 500 million voice samples to suppress ambient noise, increase accuracy and extract your voice clearly in various environments. The WF-1000XM5 reduces external noise over a wide bandwidth, from low to high frequencies. It contains two proprietary processors that cancel more external noise than ever, a new high-performance driver unit Dynamic Driver X, dual feedback microphones, and innovative Noise Isolation Earbud Tips for a more stable fit. Real-time noise-canceling processing can be optimized to provide the best performance for your environment. I hope this helps you, and thanks again for considering Sony! - Romeo

  Answered 2 years ago by SonyListens

  
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Q: QuestionThe right bud doesn't acknowledge any percentage of power. I also unpaired earbuds and can't get them paired again. Is there a power button I'm to push? At this point, these earbuds are useless

Asked 2 years ago by Boots.

This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

• A:Answer Hi Boots, We are really sorry if you are experiencing a power issue with your WF-1000XM5. This is certainly not the news we'd like to hear from you. Let's try to isolate and address this problem by following the troubleshooting steps below: Note: When the headset is not worn in your ears for about 15 minutes after being removed from the charging case, the headset turns off automatically. In this case, turn the headset on by tapping the touch sensor of the headset or by putting the headset into your ears. The headset units will also turn on when they are set into the charging case and then removed from the charging case. • Make sure the battery is fully charged. • You cannot turn on the headset when the headset is stored and being charged in the charging case. Remove the headset from the charging case to turn on. • Charge the charging case. • Set the headset units into the charging case, and close the charging case lid. You may be able to resolve some issues by setting the headset units into the charging case. • Clean the charging ports of the headset units and charging case, then set the headset units into the charging case and check the status of the indicator on the charging case. For details, visit the Help Guide of the WF-1000XM5 (can be found in Sony's support website and search for “Maintenance”. • The headset cannot be used during an automatic headset software update. Set the headset into the charging case and close the charging case lid, then wait for about 5 minutes. • Reset the headset. • Initialize the headset, and pair the headset and the device again. I hope this helps. Should you need more technical assistance/information, please email us at [email protected] with the following details so we can better assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: We value you, and thank you for choosing Sony. Best regards, Romeo Sony Social Support

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  Answered 2 years ago by SonyListens

  
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Q: QuestionCan you sleep with these in your ears as a side sleeper?

Asked 2 years ago by Taylor0303.

• A:Answer The are too bulky for side sleepers to put you head on but the up ear will be fine. Also the setting on the head will stop or pause the music with head tilt. I use the right ear in bed and it pause when I lay on it.

  Answered 2 years ago by AlexVerified Purchase

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Q: QuestionHi. this one can be use independently ? if someone use left ear or right ear one at a time. because some bluetooth only can use right ear for answer the phone can not use left ear. Thank you

Asked 2 years ago by John.

This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

• A:Answer You can use them each independently.

  Answered 2 years ago by JimmyDVerified Purchase

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Q: QuestionHow durable is the head band? Will it snap in the middle after prolong use?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

• A:Answer I guess the answer could be either zero or infinity because it is nonexistent.

  Answered 2 years ago by JimmyCrackcorn

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Q: QuestionCan you connect two phones simultaneously with these so I can answer a call from either (or switch from one to another when calls come in)?

Asked 2 years ago by GeoffreyK.

This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

• A:Answer TLDR = YES I use multipoint between an iPhone 12, maybe a 13. It is a work phone and a ZFold5 when I am mobile. At home I connect my laptop and my primary Phone and switch between the two seamlessly. Seamless may have come from practice though so mileage may vary a bit there but the answer to your question is, Yes.

  Answered 2 years ago by RGB2Verified Purchase

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Q: QuestionWill these work with the older Sony NW-A45 Walkman (which has "Bluetooth® Ver 4.2, NFC: Yes")?

Asked 2 years ago by Timbecausetimistooshort.

This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

• A:Answer Hi RoyFromLasAnges, Great question! Yes, the WF-1000XM5 is compatible and will work perfectly via a Bluetooth connection with your NW-A45 Walkman. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. I hope this helps you, and thanks again for your inquiry! Best regards, Romeo

  Answered 2 years ago by SonyListens

  
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Q: QuestionDoes anyone have any experience wearing these for five+ hours? Do they hurt your ears? I bought a cheap pair from Amazon and they are killing my ears. I like the concept of earbuds but I am unsure if they will all cause discomfort, or just the ones I have

Asked 2 years ago by Kevin.

This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

• A:Answer I work with these on for 8-12 hours and generally speaking with no pain. Your ears may vary so experiment with the different ear tip sizes to find out what works or not. You can also try different brands of ear tips to see if perhaps the sizing they use is different to Sony's. I usually recommend Comply Foam tips.

  Answered 2 years ago by TheBlackSkullVerified Purchase

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Q: QuestionDo these Sony sumbiches come with a shoulder strap, or can you buy one separately (preferably in black).

Asked 8 months ago by Timbecausetimistooshort.

This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

• A:Answer No. They are light weight earbuds that come with a charging case that fits in your pocket.

  Answered 8 months ago by klmxVerified Purchase

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Q: QuestionHas Sony addressed the battery management issues? Loved the 4’s, but they only lasted less than 18 months. Big disappointment for the money.

Asked 2 years ago by LowTide.

This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

• A:Answer Hi Schoonerdog, Thank you for reaching out to us with your concern, and we apologize for the inconvenience. The WF-1000XM5 is designed to provide a seamless and prolonged listening experience, free from any battery life concerns. These headphones has an available operating time of up to 8 hours (24-hours with case). Quick charging - 3 min. for up to 1 hour of listening. As for your WF-1000XM4, we want to know more about the problem you're having and help you out. please email us at [email protected] with the following details so we can best assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: We are looking forward to hearing from you, and thanks for choosing Sony. Sincerely, Romeo Sony Social Support

  Answered 2 years ago by SonyListens

  
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Q: QuestionCan these be connected to laptop for teams and zoom meetings?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

• A:Answer Yes, AND your phone at the same time and dang near seamlessly switch between the two. Now they aren't the Microsoft Certified switching like another primarily office headphone manufacturer but I use the multipoint on these constantly. Honestly I never liked the microsoft cert on my Jabras, I returned them for the normal ones. That was back in the day though.

  Answered 2 years ago by RGB2Verified Purchase

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Q: QuestionWhat is the little bump on the top of left earbuds shell ?

Asked 2 years ago by Richard.

• A:Answer To differentiate between left and right without looking and for those whom are visually impaired.

  Answered 2 years ago by MelEricS

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